Return & Refund Policy

At KNFZRELD, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our return and refund policy provides clear guidance to make the process smooth and hassle-free.

1. Return Eligibility

  • Returns are accepted within 30 days from the date you receive your order.

  • The returned products must be in their original condition, unused, and with all original tags and packaging.

  • This policy applies to regular merchandise. Custom-made, personalized, or promotional items are not eligible for return.

2. Return Fees

  • There is no return or restocking fee for eligible returns.

  • Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect item. In such cases, KNFZRELD will cover the shipping fees.

3. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact our support team via Email: service@knfzreld.store or Phone: +1 (385) 503-9964.

  2. Provide your order number, product details, and reason for the return.

  3. Our team will review your request and provide the correct return shipping address via email.

  4. Ship the product to the provided address. Do not return items to the original shipping address.

4. Refund Process

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method within 7–10 business days.

  • You will receive an email confirmation once the refund has been completed.

5. Important Notes

  • Ensure that the package is securely packed for return shipping to prevent damage.

  • Return shipping charges are the customer’s responsibility unless the return is due to an error or defect on our part.

  • If a product is received damaged or defective, please contact our support team immediately for instructions.

6. Contact Information

For all return and refund inquiries, you can reach us:

At KNFZRELD, we are committed to providing high-quality products and excellent customer service. Our 30-day return policy ensures that you can shop with confidence.